1. Introduction
BIIOS ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
2. Information We Collect
Information you provide directly:
- Name, email address, and phone number submitted via our contact form or discovery call booking
- Business details shared during consultations or engagements
- Payment information processed through our payment partners (we do not store card details)
Information collected automatically:
- Basic analytics data (pages visited, time on site, referring URLs) via privacy-respecting analytics tools
- Device and browser information for technical troubleshooting
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and deliver the services you have engaged us for
- Send project updates, invoices, and relevant communications related to your engagement
- Improve our services and website experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Storage and Security
Your data is stored securely on servers located within India or in jurisdictions with adequate data protection standards. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Engagement-related records are typically retained for 3 years following the end of an engagement.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at hello@biios.in.
7. Cookies
Our website may use essential cookies to ensure basic functionality. We do not use third-party advertising or tracking cookies. You can disable cookies through your browser settings, though this may affect certain features of the site.
8. Third-Party Services
We may use third-party services such as Calendly for scheduling and payment processors for transactions. These services have their own privacy policies, and we encourage you to review them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date.
10. Contact
If you have any questions about this Privacy Policy, contact us at hello@biios.in or write to us at BIIOS, Pune, Maharashtra, India.